Adding a Ticket

This article covers raising a ticket from a building user perspective through the web interface and mobile app.

Step 1: Open up your Ticket Manager by going into the relevant project and clicking on the Tickets menu in the main menu, as shown below.

Step 2: When the ticket manager modal appears, you can raise a new ticket by clicking 'Add' in the top right, as shown below.

Step 3: Fill out the ticket with information about the issue or problem. Be as descriptive as possible and describe the issue in as much detail as possible. You can also select a priority if known; however, the maintenance operative will review and update this after they review the ticket, so your best guess is okay. When done, click 'Save'.

Step 4: Your ticket has now been submitted to the FM team for review. At this stage, you can optionally add additional information, such as a photograph of the issue. To do this, click on the 'Attachments' tab in the ticket.

Step 5: Click 'Add' and select the file you wish to upload. The file will be uploaded and added to the ticket.