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Introduction to Tickets

Everything you would ever need to know about ticketing in Twinview.

Twinview Manage has a built-in ticketing system that allows your building users and tenants to raise tickets to your building's help desk.

The ability to create tickets must be set in the user's Roles and Permissions. If they have 'Full Permission,' then they can Raise tickets, manage them, and see the status of any tickets they have previously submitted.

When ticketing is enabled on a user, they will see a new menu item appear in the side menu, which will take them to their 'Ticket Centre'. Here, they can see only tickets that they have submitted and can create a new ticket. This is important as although tickets can be raised through the FM dashboard, non-FM operatives are often required to have the ability to raise tickets.

 

Tickets can be raised in multiple ways: through the interface, via the API, through the mobile application, or through a helpdesk email. We have created a tutorial showing this process here.